Customer Support

Ingenix' Customer Service & Support Technical Team can answer your questions about our services, enrollment, and installation.

Ingenix uses a state-of-the-art information system to track and respond to our clients by trained Ingenix professionals.

Customer Service Contact Information:

  • Customer Support Representatives can be reached by phone at (866) 367-9778.
  • You can check the status of en existing ticket or open a service request ticket 24 hours a day, 7 days a week at After you log in with your Ingenix user ID and Password, click on the Ticket Status button and you will be able to check the status of an existing ticket or create a new one.

Ingenix Hours Of Operation:

Our Support technicians are available from 7:00 a.m. – 5:00 p.m. MST

  • Ingenix' bulletin board system (dial in via modem) is unavailable daily for approximately 10 minutes from 11:50pm MST to 12:00am MST.
  • Every Sunday morning from 9:00am MST to 12:00pm MST is reserved for infrastructure maintenance and system upgrades.
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