Finance FAQs
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When is my bill due?
All payments are due Net 10 days from the day you receive your billing statement and/or invoice. A balance forward amount on your statement was due at the time it was originally billed and is considered past due.
What are my payment options?
The following options are available to make payment on your account:
- Pay your bill online at www.PayforHealth.com/ENS by using the Statement ID and Password that was provided to you on your last billing statement.
- Set your account up on an Automatic Payment Plan where your payment is automatically processed by the Finance Department every month on the 10th of the month for the balance due on your account. We accept Visa, MasterCard and American Express or direct ACH debit from your bank account. Please complete the following form and fax to (719) 785-5291. Click here to download Payment Plan form.
- Take advantage of a 3%, 6% or 12% discount when you make a prepayment on your account for 6, 12 or 24 months. This option applies only to Flat Rate accounts. Please contact the Finance Department at (719) 277-7545 ext. 1310 for details.
- Send your check or credit card payment using the Remit portion of your billing statement to Dept. 1078, Denver, CO 80256-1078.
How do I update my phone number and/or address?
The following options are available to change the phone number and/or address on your account:
- Complete a Change ENS Services Form - Change Demographic Information section and fax the form to the number listed. You can locate this form on our website at www.enshealth.com in the Download Center.
- Indicate the changes to your account on the reverse side of your billing statement / invoice payment remittance and mail with your payment.
- If you are making a change only to your billing statement address and not your general correspondence address, please fax this change to the Finance Department at (719) 785-5291 .
Why was I billed for ERA’s?
Electronic Remittance Advice (ERA) is an optional service that you have selected and contracted for. A monthly service fee applies to this service. Please refer to your contract terms or feel free to contact our office if you have further questions.
Why was I billed for Patient Statements?
Patient Statements is an optional service that you have selected and contracted for. A monthly service fee applies to this service. Please refer to your contract terms or feel free to contact our office if you have further questions.
Why am I being billed for non-par eligibility?
A service fee applies to eligibility checks with non-participating payers. These non-participating payers do not offer this service for free, thus a nominal fee is charged for each of these transactions and will appear on your billing statement. Please refer to our Payer List at www.enshealth.com in the Download Center for up-to-date information on participating and non-participating payer information.
Why am I being billed for paper claims?
A paper claim is a claim that was unable to be sent electronically to the payer either because the payer does not accept electronic claims or the payer ID or name you submitted the claim under did not match the information on the ENS Payer List. Paper claims are printed, bar coded and mailed within one business day. There is a per claim charge for paper claims per your contracted terms. For claim specific details please contact the Technical Support Department at (866) ENS-XPRT.
How do I add or delete a provider from my account?
Complete a Change ENS Services Form to add or delete providers on your account. You can locate this form on our website at www.enshealth.com in the Download Center. Please contact the Enrollments Department at (866) 367-9778 for assistance.
How do I make a change to my contracted terms?
Please contact your Sales Representative at (800) 341-6141 to discuss questions regarding your contract terms or to make changes to your contract.
Why has my account incurred a finance charge?
A late charge of 1.5% (minimum of $1.00) will accrue if payment is not received and a balance becomes 30 or more days past due.
Why has my account incurred a $20.00 return fee?
Penalty assessment for a check or ACH debit that has been returned is $20.00.
My account has been disconnected for non-payment. Why did this happen and what do I need to do?
Payment is due Net 10 days after receiving your billing statement and/or invoice. Failure to receive an invoice does not exempt a client from paying their monthly fees or late charges when due. If an invoice has become 60 or more days old, your account may be disconnected for non-payment. In order to reconnect your account, your balance must be paid in full and a $75 reconnection fee may also apply. Please contact the Finance Department at (719) 277-7545 ext. 1310.
How do I cancel my ENS account?
Your initial contract is for one year. After the initial contract term, cancellations require a 90 day written notification either faxed to the Finance Department at (719) 785-5291 or mailed to 1755 Telstar Dr. Suite 400, Colorado Springs, CO 80920. Cancellations will be effective 90 days from date of written notification, per your contractual agreement. Services can continue to be utilized during this 90 day period.
My account has been sent to collections. What do I do?
Contact Revenue Recovery Consultants directly at (703) 218-3100 or (877) 699-7106 to make payment or to discuss any questions you may have.
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